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Returns currently visible in the open intake and inspection queue.
Reverse logistics live
Fulfillment exceptions
Returns intake, line inspection, restock or scrap disposition, and refund decisioning
Returns / RMA
Intake returned parcels, inspect each line, and complete the record with the correct refund or credit outcome.
This page now brings the real Returns & RMA workflow into the same Cosmic shell as the Operations Dashboard so warehouse teams can work exception intake, inspection, and completion decisions without losing the broader operational context.
All write paths continue to flow through the existing callable returns workflow.
Only shipped or delivered orders can open a new return intake, and line inspection remains authoritative on the server.
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Total return lines across the currently visible active returns.
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Return lines still waiting on an inspection decision.
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Return lines that already have a recorded inspection outcome.
Active queue
Returns currently in intake or inspection
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